Privacy Policy — Zupatkos Sydney

Who Is Responsible for Your Information

Zupatkos, located at 60 Margaret Street, Sydney NSW 2000, Australia, is responsible for the personal information collected through this website and in the course of our restaurant and events activities. You can contact us about privacy matters using the details at the end of this policy.

Information We Collect

Depending on how you interact with us, we may collect:

Contact form information — your name, email, phone number, subject and message
Restaurant enquiry data — details you provide when asking about dining, the menu, dietary needs or accessibility
Event registration data — your name, contact details, chosen event, number of guests and any message you include
Reservation-related information — booking details where you request or make a reservation
Payment-related information — where a payment is taken for a ticketed event or service; card payments are handled by our payment providers, and we do not store full card details ourselves
Technical website data — information such as your device type, browser, IP address and how you use our site, collected largely through cookies

Why We Collect It

We use your personal information to:

Respond to your enquiries and communications
Manage restaurant bookings and dining requests
Administer event registrations and confirmations
Provide customer support and follow up where needed
Operate, maintain and improve our website
Send you marketing or updates only where you have consented or where otherwise permitted by law

How Long We Keep It

We retain personal information only for as long as necessary to fulfil the purposes described above, to meet our legal and record-keeping obligations, and to resolve any disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Service Providers

We may share personal information with trusted third parties who help us run our business, including:

Payment providers (for event and service payments where relevant)
Website hosting and technical service providers
Communication and email service providers

These providers are only given the information they need to perform their services, and we ask them to protect your information appropriately.

Sharing and Overseas Providers

We do not sell your personal information. Some of our service providers may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled with appropriate protection.

Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. While we work to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Accessing and Correcting Your Information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we’ll respond within a reasonable timeframe.

Privacy Complaints

If you have a concern about how we’ve handled your personal information, please contact us first so we can try to resolve it. If you’re not satisfied with our response, you may raise the matter with the Office of the Australian Information Commissioner (OAIC).

Minors

Our website and events are intended for an adult, general audience. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us and we’ll take appropriate steps.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to help it function, remember your preferences and understand how the site is used.

What cookies are — small text files stored on your device when you visit a website, allowing it to recognise your device and remember certain information.
Why we use cookies — to keep the site working properly, remember your settings, measure and improve performance, and, where applicable, support relevant content.
Necessary cookies — essential for the website to operate, such as page navigation and basic functionality. The site cannot work properly without them.
Preference cookies — remember choices you make, such as settings, so your experience is more consistent on return visits.
Statistics / analytics cookies — help us understand how visitors use the site, in aggregate, so we can improve it.
Marketing cookies — where used, help make any content or messaging you see more relevant. These are only used where permitted.
Unclassified cookies — any cookies we are still in the process of categorising, along with those set by tools we are reviewing.

You can also manage cookies through your browser settings, though disabling some cookies may affect how the website works.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.

Contact Us

For any privacy questions or requests, please contact:

Zupatkos
60 Margaret Street
Sydney NSW 2000
Australia
Tel.: +61 2 9112 7413

Email: info@zupatkos.com